Return & Replacement Policy

At Chakra Glassworks Pvt Ltd, we ensure that all our Borotech glassware is carefully crafted and securely packed. However, if your order arrives damaged during shipping, we offer a replacement-only policy under the following terms:

1. Return Window

• Customers must report any damages within 3 days of receiving the order.
• Claims made after this period will not be accepted.

2. No Refund Policy

• We do not offer refunds under any circumstances.
• Only replacements will be provided for items damaged in transit.

3. Replacement Process

To request a replacement for broken or damaged items:

1. Report Damage: Email us at [your email] within 3 days of delivery, with:
   • Clear photos/videos of the damaged item(s).
   • A picture of the outer packaging showing any signs of damage.
   • Your order details (invoice number, name, and contact information).
2. Approval & Processing:
   • Our team will review your request and respond within 48 hours.
   • If approved, a replacement will be shipped at no extra cost.
3. No Returns Required:
   • We do not ask customers to return damaged goods. Simply dispose of them safely.

4. Non-Eligible Cases

• Minor variations in shape, size, or texture due to handmade craftsmanship.
• Any damage reported after the 3-day window.
• Orders placed with incorrect shipping details provided by the customer.

For any queries, feel free to reach out to our customer support at [returns@bnroglass.com].